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Answer your restaurants and share your news on WhatsApp, in each crew member's language

Peep is the Hatch OS agent that answers franchisees' and crew members' questions on WhatsApp, in their language, from your own documents, and sends your announcements to the network while tracking who has read them.

Your announcements go out. No one knows who reads them.

Email, WhatsApp group, phone: every update from head office goes out on three channels, and the same questions come back to head office all week.

What Peep does for you

  • It answers questions from the field, on WhatsApp, relying only on your manuals and sheets. Crew members install nothing. It also reads your spreadsheets (rotas, grids, technical sheets).
  • It speaks everyone's language. Head office writes in French; Peep detects the crew member's language and answers in it (English, Spanish, Bengali, Tamil…). Your announcements are translated automatically for each recipient.
  • It passes on to head office what it does not know. A question your documents do not answer lands in your Hatch OS inbox, you reply, the crew member is told.
  • It writes your announcements: you give the idea, Peep drafts the message, with blocks and a quiz to check it was understood.
  • It targets and schedules: the whole network, or only some restaurants thanks to tags (region, format, franchised or company-owned). Sent now or scheduled.
  • It follows up and measures: automatic reminders for unread messages, read tracking restaurant by restaurant.
  • It understands voice notes: a voice message is transcribed and handled like a written question.

Peep

Answers the field

Voice notes

0:12

“How much sauce on the signature burger?”

Nothing to install

In everyone's language

Gluten, egg, sesame.

গ্লুটেন, ডিম, তিল।

Gluten, huevo, sésamo.

பசையம், முட்டை, எள்.

Gluten, œuf, sésame.

Makes nothing up

What isn't in your documents goes to head office.

Passed to head office Lyon Part-Dieu · 14:10

Targeted by tags

Autumn menu Franchised

12 restaurants

Who read what

10 / 12

restaurants read “Autumn burger”

  • Lille Centre Read · 09:12
  • Lyon Part-Dieu Read · 09:40
  • Lille Flandres Read · 10:05
  • Marseille Prado Read · 11:30
  • Nantes Centre Reminded
  • Bordeaux Gare Unread

Writes your announcements

Your idea

The autumn burger, with the sheet and a quiz

Autumn burger

Available from Monday in the restaurants with the autumn menu. Sheet attached.

Quiz · 3 questions

Scheduled send

Monday · 9:00

You stay in control

Peep does on its own

  • Answer the questions your documents cover
  • Remind the restaurants that have not read
  • Transcribe voice notes

You decide

  • The documents it uses as sources
  • The content of each announcement before it goes out
  • The answer to the questions it passes on to you

A typical use

Head office launches a new seasonal recipe.

It works with

Peep

Frequently asked questions

Do my crew members need to install an app?

No. Peep works on WhatsApp, which your teams already use.

Does Peep answer crew members who do not speak French?

Yes. It detects the crew member's language and answers in it, from your documentation in French. Head office announcements are also translated automatically for each recipient.

What happens if Peep does not know the answer?

It does not make it up. The question lands in head office's inbox, and head office answers.

Can an announcement go to only part of the network?

Yes, by targeting with tags: region, format, type of restaurant.

How do I know who has read an announcement?

Peep's dashboard shows reads restaurant by restaurant, and unread messages are followed up.

Is my data protected?

Data hosted in Europe, encrypted in transit and at rest, isolated per customer. No model is trained on your data, and that is written into the contract.

Going further

See Hatch OS on your network

Book a demo