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Terms of Service

Version 2026-09 · Last updated: September 25, 2026 · Effective date: April 22, 2026

This English version is provided for convenience. In case of discrepancy, the French version prevails.

1. Preamble and Publisher

The Hatch OS platform (hereinafter the “Solution”) is published by:

Hatch OS, a simplified joint-stock company (société par actions simplifiée, SAS) with a share capital of €1,000
Registered office: 104 rue de la Folie-Méricourt, 75011 Paris, France
Paris Trade and Companies Register (RCS Paris): 103 890 893
President: Patrick Rakotondrajao
Contact email: cesar@gethatch.io

These General Terms of Use (hereinafter the “Terms of Use”) govern access to and use of the Solution available at gethatch.io and its subdomains.

Use of the Solution implies full and complete acceptance of these Terms of Use. If you do not accept these terms, you must not use the Solution.

2. Definitions

  • User: any natural person who accesses the Solution, whether acting on their own behalf or on behalf of a client company.
  • Client: the legal entity (franchise, network, company) that has subscribed to the Solution under a separate service agreement.
  • Account: the User’s personal space on the Solution.
  • Client Content: any data, document, message or information uploaded, entered or connected by the User or the Client in the Solution.
  • AI Services: the artificial intelligence features (RAG agent, response generation, document analysis) provided by the Solution.

3. Description of the Solution

Hatch OS is a SaaS platform intended for franchise networks and their staff. In particular, it enables:

  • The centralization of communications (WhatsApp Business Platform, emails)
  • Access to an artificial intelligence agent (RAG) fed by the Client’s documents
  • The management of templates, campaigns and automations
  • Integration with third-party services (Google Drive, Notion, etc.)

4. Account Creation and Management

4.1 Creation

Creating an Account requires providing accurate and up-to-date information. Access to the Account is by email and password.

4.2 Credentials

The User is solely responsible for the confidentiality of their credentials and for any activity carried out from their Account. The User undertakes to inform Hatch OS without delay of any unauthorized use.

4.3 Accuracy of information

The User warrants the accuracy of the information provided and undertakes to keep it up to date.

5. Access and Availability

Hatch OS endeavors to ensure availability of the Solution 24/7 with a minimum monthly rate of 99%, excluding scheduled maintenance periods and cases of force majeure, in accordance with the contractual commitments between Hatch OS and the Client.

Hatch OS reserves the right to temporarily suspend access to the Solution for maintenance, security or technical improvement reasons.

6. Intellectual Property

6.1 Solution

The Solution, its source code, interfaces, algorithms, graphic identity, educational content and any associated documentation are the exclusive property of Hatch OS and/or its licensors. They are protected by copyright, trademark law and database law.

The User is granted a personal, non-exclusive, non-transferable right of use, limited to the term of the contract between the Client and Hatch OS.

6.2 Client Content

Client Content remains the exclusive property of the Client and/or the User.

The Client and the User grant Hatch OS a non-exclusive, worldwide, royalty-free license limited to the term of the contract, allowing it to process Client Content solely for the purpose of operating the Solution (RAG indexing, display, processing by AI models).

7. Acceptable Use

The User undertakes not to:

  • Use the Solution for illegal or fraudulent purposes, or purposes contrary to public order
  • Upload unlawful, defamatory, violent or discriminatory content, or content that infringes the rights of third parties (intellectual property, privacy, etc.)
  • Circumvent, disable or interfere with the security mechanisms of the Solution
  • Reverse engineer, decompile or extract the source code
  • Use robots, scrapers or automated means to access the Solution, except through the official APIs
  • Resell, sublease or redistribute access to the Solution
  • Use the AI Services to generate content that is misleading, fraudulent or harmful to others

Hatch OS reserves the right to suspend or terminate any Account in the event of a breach of this clause.

8. Personal Data

The processing of personal data is governed by the Privacy Policy, which forms an integral part of these Terms of Use.

9. Third-Party Integrations (Google, WhatsApp, etc.)

When the User connects a third-party service (e.g. Google Drive, WhatsApp Business), the User:

  • Authorizes Hatch OS to access the necessary data according to the permissions (scopes) requested
  • Remains subject to the terms of use of the third-party service
  • May revoke access at any time from their Hatch OS Account or from the third-party service

Hatch OS is not responsible for changes, interruptions or outages of third-party services.

10. AI Services: Disclaimer

The AI Services rely on statistical language models (Google Gemini, Anthropic Claude, OpenAI GPT). Despite Hatch OS’s efforts to ensure their quality:

  • Generated responses may contain errors, approximations or hallucinations
  • They do not constitute legal, medical, accounting or professional advice
  • The User remains solely responsible for verifying and using the generated responses

11. Limitation of Liability

To the extent permitted by applicable law:

  • Hatch OS provides the Solution “as is” and undertakes an obligation of means (best efforts)
  • Hatch OS is not liable for indirect damages, loss of profits, loss of data or business interruption resulting from the use of or inability to use the Solution
  • The total liability of Hatch OS towards a Client shall not exceed, for all causes combined, the total amount excluding taxes paid by the Client during the twelve (12) months preceding the event giving rise to the liability

12. Force Majeure

Neither party may be held liable for a failure resulting from a case of force majeure as defined in Article 1218 of the French Civil Code (natural disasters, wars, pandemics, acts of public authorities, failure of third-party infrastructure, etc.).

13. Termination

13.1 By the User

The User may close their Account at any time from the settings or by contacting cesar@gethatch.io.

13.2 By Hatch OS

Hatch OS may suspend or terminate access to the Solution, without notice, in the event of:

  • Serious breach of these Terms of Use
  • Fraudulent or illegal use
  • Persistent non-payment under the Client contract

13.3 Effects of termination

Upon termination, the User loses access to the Solution. Client Content can be returned on request for 30 days after termination, and is then deleted in accordance with the Privacy Policy.

14. Changes to the Terms of Use

Hatch OS may modify these Terms of Use at any time. Any substantial change will be notified by email and by a visible notice in the Solution at least 30 days before it takes effect. Continued use of the Solution after that date constitutes acceptance of the new Terms of Use.

15. Governing Law and Jurisdiction

These Terms of Use are governed by French law.

Any dispute relating to their validity, interpretation or performance falls under the exclusive jurisdiction of the Paris Commercial Court (Tribunal de Commerce de Paris), subject to the mandatory protection rules applicable to consumers.

16. Contact

For any question relating to these Terms of Use:

Hatch OS
Email: cesar@gethatch.io
Address: 104 rue de la Folie-Méricourt, 75011 Paris, France