Terms of Service
1. Preamble and Publisher
The Hatch OS platform is published by Hatch OS, a simplified joint-stock company (SAS) with a capital of €1,000, headquartered at 104 rue de la Folie-Méricourt, 75011 Paris, France (Paris Commercial Registry: 930 893). President: Patrick Rakotondrajao. Contact: cesar@gethatch.io.
These Terms of Service govern access to the solution available at gethatch.io and its subdomains. Full acceptance is required to use the platform.
2. Definitions
- User: any individual accessing the platform
- Client: any legal entity with a service contract
- Account: the user's personal space on the platform
- Client Content: data, documents and messages uploaded or created by the user or client
- AI Services: features including the RAG agent and document analysis
3. Solution Description
Hatch OS is a SaaS platform designed for franchise networks, offering:
- Centralized communications (WhatsApp Business Platform, emails)
- Access to an AI agent (RAG)
- Message template management
- Integrations with third-party services
4. Account Creation and Management
Account creation requires the provision of accurate information. Users are solely responsible for the confidentiality of their credentials and any activity carried out from their account. Any unauthorized access must be reported without delay.
5. Access and Availability
Hatch OS commits to 24/7 platform availability with a minimum monthly uptime of 99%, excluding scheduled maintenance periods and force majeure events. Hatch OS reserves the right to suspend access for maintenance operations or security reasons.
6. Intellectual Property
The solution is the exclusive property of Hatch OS. Users receive a limited, non-exclusive, non-transferable right of use. Client content remains the property of the client, who grants Hatch OS a non-exclusive, worldwide, royalty-free license solely for the purpose of executing the service.
7. Acceptable Use
The following are prohibited:
- Using the platform for unlawful purposes
- Uploading content that infringes third-party rights
- Circumventing security measures
- Reverse-engineering the code
- Using automated scraping tools
- Reselling or redistributing platform access
- Misusing AI services
Any violation may result in immediate account suspension.
8. Personal Data
The processing of personal data is governed by our Privacy Policy.
9. Third-Party Integrations
Users authorize Hatch OS to access necessary data from integrated services (Google Drive, WhatsApp, etc.). This access can be revoked at any time. Hatch OS is not responsible for disruptions to third-party services.
10. AI Services Disclaimer
Responses generated by the AI may contain errors, approximations or hallucinations. They do not constitute professional advice (legal, medical, accounting, etc.). Users are solely responsible for verifying and using these responses.
11. Liability Limitations
The platform is provided on a best-effort basis. Hatch OS is not liable for indirect damages. Hatch OS's liability is in any case capped at the amounts paid by the client in the preceding 12 months.
12. Force Majeure
Neither party is liable for failures resulting from a force majeure event as defined by Article 1218 of the French Civil Code.
13. Termination
Users may close their account at any time. Hatch OS may suspend an account in the event of a breach of these Terms or non-payment. Client content remains recoverable for 30 days after termination.
14. Modifications
Changes to these Terms are notified 30 days in advance. Continued use of the platform constitutes acceptance of the new terms.
15. Governing Law and Jurisdiction
These Terms are governed by French law. Any dispute falls under the exclusive jurisdiction of the Paris Commercial Court.
16. Contact
Email: cesar@gethatch.io
Address: 104 rue de la Folie-Méricourt, 75011 Paris, France