Security & privacy
Your data, secure from day one.
You stay in control of what you share, where it's hosted, and who can access it.
01 · Sharing & hosting
You decide what you share
You choose exactly which data Hatch OS uses.
- 01 Source-level selection Choose exactly what Hatch OS uses, source by source.
- 02 Data hosted in Europe Your data and its backups are hosted in Europe.
- 03 Encryption in transit and at rest TLS for data in transit, AES-256 for stored data.
02 · Artificial intelligence
Your data never trains AI
Your content is used to serve you, never to train models.
- 01 No training Your data is never used to train an AI model.
- 02 Zero retention by models You keep your data; our model providers retain none of it.
- 03 Isolated per customer The assistant draws only on your documents, isolated from other customers'.
03 · Access control
Granular access control, at every level
Everyone in your network only accesses what concerns them.
- 01 Enterprise SSO Your teams sign in via your SSO (SAML).
- 02 Role-based access Distinct rights for the franchisor and franchisees.
- 03 Fine-grained permissions You choose who accesses which documents across your teams.
- BunBun manual All sheets Visible Visible Visible
- Quality audits All sites Visible Own scope Hidden
- Rotas Site teams Visible Own scope Own scope
- Network figures Revenue, footfall Visible Hidden Hidden
- Recipes in testing R&D folder Not shared with Hatch
04 · Compliance
Compliance
The European framework, minus the jargon.
- 01 GDPR Access, export and deletion of your data whenever you want.
- 02 EU AI Act No AI evaluates, scores or ranks a person.
- 03 Documentation DPA and detailed security measures available on request.
A question about security?
Our team answers your security questionnaires and shares our detailed documentation on request.